what we do industries

Technology

What’s going on?

Whether your company makes consumer or business technology, you are competing to innovate features, functionality, compatibility, and efficiency, and to introduce them at rates faster than ever before—all while protecting your margins.

At the same time, some harsh facts are at play: consumers have become more cautious with their spending; IT budgets have become leaner; corporations that once comprised a chunk of worldwide technology consumption have become extinct, unable to outlast the blows of the financial markets.

The product race does not so much survive despite these facts, but actually thrives because of them. In fact, the technology industry defies other industry averages as it continues to grow. Consumers remain on a quest to find technologies that simplify their lives and complement their adoption of Web capabilities. And in the corporate sector, the need to do more with less—always a business driver—is moving to the front of the priority line. Technology is what makes these ideals possible.

Already piloted or implemented in many companies, disruptive technologies like open source, software-as-a-service (SaaS), and virtualization are poised to become cost-saving mandates and models of the future. Running counterpoint are companies who, in the face of uncertainty, are choosing to support and upgrade established technologies. Both approaches require a close eye on customers, trends, competitors, and bottom lines.

How can Clarity help?

To the world’s producers of software, hardware, middleware, and related services, Clarity brings the professionals and the skills to solve industry-specific problems like the following:

Achieving consistent value-added in shorter timeframes

Your issue: Developing products that not only meet and sustain demand, but that can create demand and yield substantive returns, within the adverse environment of a constricting product lifecycle.

Our answer:

Aggressive innovation support through:

  • Comprehensive customer knowledge that helps you stay ahead of trends in behavior and adoption.
  • Core competencies that free your organization from the costs of recruiting and training.
  • Rapid, modular development cycles that accelerate your speed-to-market.
  • A flexible engagement approach that enables you to use internal and outsourced development in whatever combinations work best for you, and to fine-tune these combinations as requirements change.

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A complex software supply chain

Your issue: Product development that’s increasingly dependent on an integration of custom, packaged, proprietary, and open-source components, and that’s distributed across teams, business units, organizations, and geographies.

Our answer:

  • Project management tactics that optimize teams and unify objectives.
  • Application development solutions that anticipate challenges and can respond with proven solutions and creative approaches as appropriate.
  • System integration and QA test solutions that ensure product quality.

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Lack of visibility into development projects

Your issue: Elusive or nonexistent development project metrics, along with the time-intensive process for generating them, which inhibits predictable results and damages customer relationships.

Our answer:

The tools and process to efficiently track, gather, and report data on a multitude of factors associated with every project, such as its risk level, scope, schedule, costs, resources, effort, productivity, defects, and requirements stability.

Clarity’s specialization in information management enables you to measure your projects so that you can continually improve them, and implement best practices for:

  • Involving customers in requirements definition.
  • Determining code integration procedure and timing.
  • Ensuring that QA focus maps to requirements.
  • Scheduling product release and enhancement cycles.

Learn about Clarity’s information management capabilities.

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Costly product support

Your issue: A decline in first-contact resolution rates, coupled with a rise in incident resolution time, given more demanding customers with more taxing requests about more sophisticated software.

Our answer:

The application development resources to build customer self-service and web-enabled product support utilities that reduce call center workload, handle high-volume transactions, and drive customer retention.

Learn about Clarity’s application development capabilities.

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